Terms of Service

Effective Date: 6/13/2026 Website: https://stackbridgeit.com Company: StackBridge IT LLC Contact: [email protected] Billing Contact: [email protected]

These Terms of Service govern your access to and use of our website, customer portal, software licensing services, managed IT services, support services, and any related products or services we provide.

By accessing our website, creating an account, placing an order, paying an invoice, using our portal, or using any service provided by us, you agree to these Terms. If you are using the services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

1. Our Services

StackBridge IT provides technology-related services, which may include:

Software license resale and subscription management Managed IT services Product procurement Customer account and billing management Technical support Renewal reminders and license administration Related consulting, implementation, and support services

Some products and services may be provided by third-party vendors, software publishers, cloud providers, distributors, or payment processors. Your use of those third-party products may also be governed by their separate terms, license agreements, privacy policies, service-level commitments, and usage rules.

1. Accounts and Authorized Users

You may need an account to access certain parts of our website or portal. You agree to provide accurate, complete, and current information when creating or maintaining an account.

You are responsible for:

Maintaining the confidentiality of your login credentials All activity under your account Ensuring that your authorized users comply with these Terms Promptly notifying us of unauthorized access or suspected security issues

We may suspend or restrict access to your account if we believe it has been compromised, misused, or used in violation of these Terms.

1. Customer Responsibilities

You are responsible for ensuring that:

Your billing, tax, business, and contact information is accurate You have authority to purchase licenses or services on behalf of your organization Your users comply with applicable laws and vendor license terms You do not use our services for unlawful, abusive, fraudulent, or harmful purposes You maintain appropriate backups of your own data unless backup services are expressly included in your order or service agreement

You are responsible for reviewing all quotes, invoices, subscription quantities, renewal dates, and billing details before payment or approval.

1. Orders, Quotes, and Acceptance

Orders may be placed through our website, customer portal, quote approval process, invoice payment link, written agreement, or another approved method.

An order is not accepted until we confirm acceptance, process the order, provision the service, or begin fulfillment. We may reject or cancel an order if:

Pricing or product information is incorrect A vendor or distributor rejects the order The requested product is unavailable Payment fails or appears fraudulent We believe the order violates these Terms or applicable law

Quotes are valid only for the time period stated on the quote. If no expiration period is listed, quotes expire after [15/30] days.

1. Pricing, Billing, and Payment

You agree to pay all fees shown in your quote, order form, invoice, portal checkout, or applicable agreement.

Payments may be processed by third-party payment processors, such as Stripe or another provider. We do not control the payment processor’s systems, processing times, fees, holds, or account review procedures.

Unless otherwise stated:

Fees are due at the time of purchase or by the invoice due date Recurring services are billed in advance Usage-based fees may be billed in arrears Late payments may result in suspension or termination of services You are responsible for chargebacks, returned payments, and collection costs caused by failed or disputed payments

We may correct pricing or billing errors, even after an invoice has been issued or paid.

1. Taxes

Prices may not include taxes unless expressly stated. You are responsible for all applicable sales, use, excise, value-added, digital services, or similar taxes related to your purchase.

If you are tax-exempt, you must provide a valid exemption certificate before purchase or renewal. We are not required to refund taxes collected before a valid exemption certificate was provided.

1. Subscriptions, Renewals, and Cancellation

Some products and services are sold as recurring subscriptions. Unless otherwise stated in the applicable order, subscription services automatically renew for the same term or another stated renewal term.

You authorize us, our payment processor, or the applicable vendor to charge the payment method on file for recurring subscription fees, renewal fees, taxes, and applicable charges.

Renewal reminders may be sent before renewal, but failure to receive a reminder does not cancel the subscription.

You may request cancellation by:

Using the cancellation tools available in the customer portal, if available Contacting us at [[email protected]] Following the cancellation instructions in your applicable order or service agreement

Unless otherwise stated, cancellations take effect at the end of the current billing or subscription term. Some vendor licenses may be non-cancelable or non-refundable once ordered, provisioned, activated, or renewed.

1. Refunds

Unless otherwise required by law or expressly stated in writing:

All payments are non-refundable Setup fees, onboarding fees, professional services fees, and completed work are non-refundable Software licenses, subscriptions, and vendor-provided services may be non-refundable once ordered or provisioned Partial-month refunds or credits are not provided unless approved by us in writing

If a refund is approved, it may be issued to the original payment method and may be reduced by payment processing fees, vendor fees, or amounts already incurred.

1. Third-Party Products and Vendor Terms

Many products and services offered through our website are provided by third-party vendors. These may include software publishers, cloud providers, cybersecurity vendors, hardware manufacturers, distributors, and payment processors.

You understand and agree that:

Third-party products are subject to the vendor’s terms Vendor pricing, features, availability, and licensing rules may change We are not responsible for vendor outages, discontinued products, security incidents, or feature changes outside our control Vendor approval may be required before certain products can be provisioned Some licenses may be restricted by geography, organization type, user count, usage type, or other vendor rules

If there is a conflict between these Terms and a vendor’s required license terms, the vendor’s terms may control with respect to that vendor’s product.

1. Managed Services and Support

If you purchase managed services, support, implementation, consulting, or other professional services, the scope of those services will be described in the applicable quote, statement of work, service agreement, or written confirmation.

Unless expressly included, our services do not include:

24/7 emergency support Hardware replacement Data recovery Cybersecurity incident response Custom development On-site work Backup management Regulatory compliance guarantees Remediation of pre-existing issues

Support response times, service levels, and availability apply only if expressly stated in a separate agreement.

1. Customer Data and Access

To provide services, we may need access to systems, accounts, tenant environments, administrative portals, billing information, license portals, or technical data.

You authorize us to access and use such information only as reasonably necessary to provide the services, process orders, manage licenses, perform support, troubleshoot issues, bill for services, and comply with legal or vendor requirements.

You are responsible for maintaining your own data backups unless backup services are expressly included in your agreement.

1. Acceptable Use

You may not use our website, portal, products, or services to:

Violate any law or regulation Infringe intellectual property rights Send spam, phishing messages, malware, or harmful content Attempt unauthorized access to systems or accounts Interfere with our website, portal, systems, or services Reverse engineer, scrape, overload, or misuse our systems Resell services unless expressly authorized Misrepresent your identity, business, or authority

We may suspend or terminate access if we believe your use creates risk, violates these Terms, or may harm us, our vendors, our customers, or third parties.

1. Intellectual Property

Our website, branding, portal, content, documentation, designs, processes, software, and related materials are owned by us or our licensors.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from our materials except as expressly permitted in writing.

You retain ownership of your own data and materials. You grant us a limited right to use your data and materials as needed to provide the services.

1. Confidentiality

Each party may receive confidential or sensitive information from the other. Both parties agree to use reasonable care to protect confidential information and to use it only for purposes related to the services.

Confidential information does not include information that is publicly available, already known without restriction, independently developed, or lawfully received from another source.

1. Security

We use reasonable administrative, technical, and organizational measures to protect our systems and customer information. However, no website, portal, network, or service can be guaranteed to be completely secure.

You are responsible for using strong passwords, protecting administrator accounts, managing user access, enabling multifactor authentication where available, and promptly notifying us of suspected security issues.

1. Disclaimers

Our website and services are provided on an “as available” and “as provided” basis, except as expressly stated in a separate written agreement.

To the maximum extent permitted by law, we disclaim all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, and compatibility with all systems or requirements.

We do not guarantee that any product or service will meet every business, technical, security, compliance, or regulatory requirement unless expressly stated in writing.

1. Limitation of Liability

To the maximum extent permitted by law, [Company Name] will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, business interruption, data loss, loss of goodwill, or cost of substitute services.

To the maximum extent permitted by law, our total liability for any claim related to these Terms or the services will not exceed the amount you paid to us for the affected service during the [three/six/twelve] months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

1. Indemnification

You agree to defend, indemnify, and hold harmless [Company Name], its owners, employees, contractors, vendors, and affiliates from claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:

Your use of the services Your violation of these Terms Your violation of vendor terms Your misuse of licenses, accounts, systems, or services Your violation of law Content, data, or materials provided by you or your users 19. Suspension and Termination

We may suspend or terminate your access to our website, portal, products, or services if:

Payment is late or fails You violate these Terms A vendor suspends or terminates access Your use creates security, legal, operational, or financial risk We are required to do so by law, court order, vendor requirement, or payment processor requirement

Termination does not relieve you of payment obligations incurred before termination.

1. Changes to Services

We may modify, update, replace, suspend, or discontinue parts of our website, portal, products, or services at any time. Vendor-provided products may also change without notice.

We are not responsible for third-party changes to pricing, features, terms, licensing rules, availability, or service levels.

1. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new effective date.

Your continued use of the website, portal, products, or services after updated Terms are posted means you accept the updated Terms.

1. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules.

Any dispute related to these Terms or the services will be handled in the state or federal courts located in [Jefferson County, Kentucky], unless another venue or dispute process is required by applicable law or a separate written agreement.

1. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, internet outages, cyberattacks, labor disputes, vendor outages, power failures, government actions, supply chain disruptions, payment processor issues, or acts of war or terrorism.

1. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, sale of assets, restructuring, or transfer of business operations.

1. Entire Agreement

These Terms, together with any applicable quote, order form, invoice, statement of work, service agreement, privacy policy, or vendor terms, make up the entire agreement between you and us regarding the services.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for that specific conflict.

1. Contact Information

For questions about these Terms, contact us at:

StackBridge IT Email: [email protected]