Privacy Policy

Version 2 · Last updated Jun 15, 2026

Effective Date: 6/13/2026 Company: StackBridge IT Website: https://stackbridgeit.com Contact Email: [email protected]

StackBridge IT respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, use our customer portal, purchase products or services, request support, communicate with us, or otherwise interact with StackBridge IT.

By using our website, portal, products, or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information directly from you, automatically through our website or systems, and from third-party vendors or service providers.

Information you provide to us

We may collect:

Name Business name Job title Email address Phone number Billing address Shipping address Account login information Payment-related information Support requests and communications License quantities, renewal preferences, and product selections Information submitted through forms, emails, chats, tickets, or the customer portal Business and account information

If you purchase software licenses, managed services, or IT support, we may collect information about your organization, including:

Company contact details Authorized users and administrators Billing contacts Technical contacts License assignments Tenant, domain, or account identifiers Service history Vendor account details needed to fulfill or support your purchase Payment information

Payments may be processed by third-party payment processors such as Stripe. We may receive limited payment-related information, such as payment status, transaction ID, billing details, card brand, and last four digits of a payment card.

We do not intend to store full credit card numbers on our own systems.

Technical and usage information

When you use our website or portal, we may automatically collect:

IP address Browser type Device type Operating system Pages viewed Referring URLs Date and time of visits Login activity Approximate location based on IP address Cookie and analytics information Portal activity logs Support and managed services data

If we provide IT support, managed services, implementation, licensing administration, migration assistance, or consulting, we may access information necessary to perform those services. This may include system details, configuration data, tenant information, usernames, device information, logs, screenshots, error messages, or other technical information you provide or authorize us to access.

We ask that you do not provide sensitive personal information unless it is necessary for the service being requested.

How We Use Information

We may use personal information to:

Provide our website, portal, products, and services Create and manage customer accounts Process orders, quotes, invoices, renewals, and payments Provision software licenses and subscriptions Communicate about purchases, renewals, support, billing, and account activity Provide technical support and troubleshooting Manage vendor relationships and license fulfillment Send renewal reminders and service notifications Improve our website, portal, services, and customer experience Detect, prevent, and investigate fraud, misuse, security incidents, or unauthorized access Maintain business records Comply with legal, tax, accounting, contractual, vendor, and regulatory obligations Enforce our Terms of Service and other agreements 3. How We Share Information

We do not sell your personal information in the traditional sense.

We may share information with:

Service providers

We may share information with companies that help us operate our business, such as:

Payment processors Hosting providers Email providers Customer support tools CRM or billing platforms Analytics providers Security and monitoring providers Professional advisors, such as accountants, attorneys, and consultants Software vendors and distributors

If you purchase software licenses, subscriptions, hardware, support, or vendor-provided services through StackBridge IT, we may share necessary information with vendors, distributors, or platform providers to fulfill your order, provision services, manage renewals, provide support, or comply with vendor requirements.

Payment processors

When you make a payment, your payment information may be collected and processed by our payment processor. Payment processors may use your information according to their own privacy policies and legal obligations.

Legal and compliance purposes

We may disclose information if required or permitted by law, including to:

Comply with subpoenas, court orders, legal processes, or government requests Protect our rights, property, customers, vendors, or users Investigate fraud, abuse, security incidents, or policy violations Enforce our agreements Respond to lawful requests from regulators or law enforcement Business transfers

If StackBridge IT is involved in a merger, acquisition, sale of assets, financing, restructuring, or similar transaction, personal information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We may use cookies, pixels, logs, and similar technologies to operate our website and portal, remember preferences, improve performance, analyze usage, protect security, and support marketing or analytics.

You can usually adjust your browser settings to block or delete cookies. Some parts of our website or portal may not work properly without cookies.

We may use third-party analytics tools to understand how visitors use our website. These tools may collect information such as IP address, device type, pages visited, and referral source.

Marketing Communications

We may send emails about services, renewals, account updates, product announcements, or business-related information.

You may opt out of non-essential marketing emails by following the unsubscribe instructions in the email or contacting us at [email protected].

Even if you opt out of marketing emails, we may still send transactional or service-related communications, such as invoices, account notices, support messages, security alerts, or renewal notices.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include access controls, authentication, monitoring, encryption where appropriate, and internal procedures.

However, no website, portal, email system, network, or storage system can be guaranteed to be completely secure. You are responsible for protecting your own login credentials and promptly notifying us if you believe your account or information has been compromised.

Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services Maintain customer accounts Complete transactions Manage renewals and support Comply with legal, tax, accounting, vendor, and contractual obligations Resolve disputes Enforce agreements Protect against fraud, misuse, or security risks

When information is no longer needed, we may delete, de-identify, aggregate, or securely retain it as required by law or legitimate business needs.

Customer Data We Process on Behalf of Business Customers

For some services, StackBridge IT may process personal information on behalf of a business customer. In those cases, the business customer is generally responsible for determining how the information is collected and used, and StackBridge IT processes the information as needed to provide the requested services.

If you are an end user of one of our business customers and have a privacy request, you may need to contact that business directly.

Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights regarding your personal information, such as the right to:

Confirm whether we process your personal information Access personal information we maintain about you Correct inaccurate personal information Request deletion of personal information Request a copy of personal information you provided Opt out of targeted advertising, sale of personal information, or certain profiling, where applicable Appeal a denied privacy request, where applicable

To submit a privacy request, contact us at:

[email protected]

We may need to verify your identity before completing a request. We may also deny or limit requests where permitted by law, such as when information must be retained for legal, security, tax, billing, fraud-prevention, vendor, or contractual reasons.

Do Not Sell or Share

StackBridge IT does not sell personal information for money.

If we ever use advertising or analytics tools that are considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, you may have the right to opt out. You can contact us at [email protected] with the subject line:

Privacy Opt-Out Request

Children’s Privacy

Our website, portal, products, and services are intended for businesses and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at [email protected] and we will take appropriate steps to delete the information.

Third-Party Websites and Services

Our website, portal, invoices, emails, or services may link to third-party websites or services, including software vendors, distributors, payment processors, or support platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review their privacy policies before providing information to them.

International Data Processing

We are based in the United States. If you access our website or services from outside the United States, your information may be processed, transferred, or stored in the United States or other countries where we or our service providers operate.

Those countries may have privacy laws that differ from the laws where you live.

Email and Electronic Communications

When you email us or submit information through our website or portal, you understand that electronic communications may not always be secure. Please avoid sending highly sensitive information by email unless necessary.

We may keep records of communications for support, quality, security, legal, and business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the effective date above.

Your continued use of our website, portal, products, or services after the updated Privacy Policy is posted means you accept the updated policy.

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

StackBridge IT Email: [email protected] Website: https://stackbridgeit.com