Refund / Cancellation Policy

Refund & Cancellation Policy

Effective Date: 6/13/2026 Website: https://stackbridgeit.com Company: StackBridge IT Billing Contact: [email protected] Support Contact: [email protected]

This Refund & Cancellation Policy explains how refunds, cancellations, renewals, and billing changes work for products and services purchased from StackBridge IT.

By purchasing products or services from StackBridge IT, paying an invoice, using our customer portal, or approving a quote, you agree to this policy.

1. General Policy

StackBridge IT provides software licenses, subscriptions, managed IT services, support services, professional services, and related technology solutions.

Because many products and services are provisioned through third-party vendors, distributors, cloud providers, or software publishers, some purchases may be non-refundable once ordered, provisioned, activated, renewed, or delivered.

Unless otherwise stated in writing, payments are non-refundable after the product or service has been provisioned or work has begun.

1. Software Licenses and Subscriptions

Software licenses, SaaS subscriptions, cloud services, security products, and other vendor-provided services are generally non-refundable once ordered, provisioned, activated, assigned, renewed, or made available to the customer.

This includes, but is not limited to:

Monthly or annual software subscriptions User-based licenses Device-based licenses Cloud services Security software Vendor-managed products Renewal orders Add-on licenses License quantity increases

Some vendors may allow cancellations, credits, or adjustments under their own terms. If a vendor approves a refund or credit, StackBridge IT may pass that refund or credit to the customer, minus any non-refundable fees, processing costs, or amounts already incurred.

1. Managed Services

Managed services are billed according to the applicable quote, invoice, order, or service agreement.

Unless otherwise stated in writing:

Monthly managed services are billed in advance Cancellations take effect at the end of the current billing period Partial-month refunds are not provided Setup, onboarding, migration, documentation, and configuration fees are non-refundable once work has started

If managed services require a minimum term, early cancellation may not relieve the customer of remaining payment obligations for that term.

1. Professional Services

Professional services may include consulting, implementation, migration, setup, configuration, troubleshooting, project work, or technical support.

Professional services are non-refundable once work has started.

If a project is cancelled before completion, the customer is responsible for payment for all work performed, time incurred, expenses incurred, and any third-party costs committed before cancellation.

Prepaid professional service hours may expire according to the applicable quote or agreement. If no expiration date is listed, prepaid hours expire [90/180/365] days from purchase.

1. Hardware and Special Orders

Hardware, equipment, accessories, special-order products, and physical goods may be subject to vendor, distributor, or manufacturer return rules.

Unless otherwise stated in writing:

Special-order items are non-refundable Opened or used hardware may not be returnable Shipping fees are non-refundable Return shipping is the customer’s responsibility Restocking fees may apply Defective items may be handled through manufacturer warranty procedures

StackBridge IT does not guarantee that a vendor, distributor, or manufacturer will accept a return.

1. Renewal Terms

Some products and services renew automatically unless cancelled before the renewal date.

Renewal terms may be shown in the customer portal, quote, invoice, order, service agreement, or vendor terms.

Customers are responsible for reviewing renewal dates, license quantities, billing terms, and cancellation deadlines.

StackBridge IT may send renewal reminders as a courtesy. Failure to receive a renewal reminder does not cancel a subscription, service, or renewal obligation.

1. How to Cancel

To request cancellation, contact StackBridge IT using one of the following methods:

Billing: [email protected] Support: [email protected] Website: https://stackbridgeit.com

Your cancellation request should include:

Company name Contact name Contact email Product or service to cancel Requested cancellation date Reason for cancellation, if applicable

A cancellation is not complete until StackBridge IT confirms the cancellation or confirms that the cancellation request has been submitted to the applicable vendor.

1. Cancellation Timing

Unless otherwise stated in writing:

Month-to-month services cancel at the end of the current billing period Annual subscriptions cancel at the end of the current subscription term Vendor-provided licenses may be non-cancelable once provisioned or renewed Professional services may be cancelled before future work is performed, but completed work remains billable Cancellations do not automatically create a refund or credit

To avoid renewal charges, cancellation requests should be submitted at least [7/15/30] days before the renewal date.

1. License Quantity Changes

Customers may request to increase or decrease license quantities.

License increases may be billed immediately or prorated according to vendor rules.

License decreases may not take effect until the next billing cycle or renewal date. Some vendors do not allow mid-term license reductions, refunds, or credits.

1. Refund Requests

To request a refund, contact:

[email protected]

Refund requests should include:

Company name Invoice number Payment date Product or service purchased Reason for the refund request

StackBridge IT will review refund requests in good faith, but approval is not guaranteed.

Refunds may be denied if:

The product was already provisioned The license was activated or assigned The subscription renewed Work already began Services were already performed The vendor does not allow a refund The refund request is outside the allowed cancellation period The account has unpaid invoices or unresolved billing issues 11. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method.

Approved refunds may be reduced by:

Payment processing fees Vendor fees Distributor fees Restocking fees Shipping fees Completed work Non-refundable third-party costs Outstanding account balances

Refund processing times may vary depending on the payment method, payment processor, bank, or card issuer.

1. Failed Payments and Late Payments

If payment fails or an invoice becomes past due, StackBridge IT may suspend or restrict access to services, licenses, support, or the customer portal.

The customer remains responsible for all unpaid amounts, including recurring fees, vendor charges, committed services, taxes, and collection costs where permitted by law.

1. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact [email protected] before filing a chargeback.

Chargebacks may result in account suspension, service interruption, license cancellation, or additional fees.

Filing a chargeback does not cancel an active subscription, vendor license, service agreement, or outstanding payment obligation.

1. Taxes

Taxes are generally non-refundable unless the underlying charge is refunded and applicable law allows the tax refund.

If you are tax-exempt, you must provide a valid exemption certificate before purchase or renewal. StackBridge IT is not required to refund taxes collected before a valid exemption certificate was provided.

1. Exceptions

StackBridge IT may, at its sole discretion, approve exceptions to this policy. Any exception must be confirmed in writing.

Approval of one refund, credit, cancellation, or exception does not require StackBridge IT to approve the same or similar request in the future.

1. Contact Us

For billing, refunds, renewals, or cancellation requests:

StackBridge IT Website: https://stackbridgeit.com Billing: [email protected] Support: [email protected]